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Refunds or replacements are only available for defective and/or damaged products. To apply for a return, simply notify our customer service via e-mail within 15 days from receiving your product. Please include photos of the defective and/or damaged product in the attachment of your e-mail.

When the return is approved, please ship the product to the address stated in your returns e-mail. Customers are responsible for the cost of shipping. Once received, we will process a replacement or refund, depending on your preference. Shipping costs for the replacement product will be covered by Align.